Client:​​​​​​​ City of Chicago
Team Members: Lizzy Engele, Anand Nagapurkar, and Yara Taha
Supervisors: Jeremy Alexis and Marquis Miller
Overview
Brief
Chicago has long been interested in developing an Employee Resource Groups (ERGs) for city employees, but building momentum for such a program has proven difficult. During Summer 2020, I worked on a team of four to develop an ERG strategy focused on amplifying city employees’ voices.
(To ensure safety during the COVID-19 pandemic, all research for this project was conducted virtually.)
Completed Phases
Proposed Work
Process
Discover
To kick off the project, we worked with the City of Chicago to identify other cities and companies with strong ERG programs. Over a period of three weeks, the team facilitated in-depth conversations with ERG leaders using an interview discussion guide.
Define (A)
We then wrote case studies based on our interviews, with each team member becoming the "designated expert" for one or two organizations. I chose to focus on the City of Philadelphia—read my full case study here.
After our individual deep dives, we used affinity mapping to find common threads among all the case studies.
Define (B)
Using the groupings from our team workshop, we developed a list of nine core insights to present to Chicago. In addition to our insights, we also created a strategy matrix describing key decision points for the new ERG program.
Proposed Work
At the conclusion of the project, the team also presented proposals for an ideation workshop and living lab.
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